Data Privacy statement ACQUA SOURCE

We are committed protecting your privacy and handling your personal data in accordance with this Privacy Statement and in accordance with our obligations under the applicable Greek data processing legislation as well as the principles of the EU General Data Protection Regulation as it enters into force on May 25, 2018.

This Privacy Statement covers:

  • The Company Acqua Source as stated in the financial statements

We are committed to protecting your privacy and will manage your personal data in accordance with this Privacy Statement and in accordance with our obligations under:

  • the Greek Data Protection Act, and
  • when applicable, the EU General Data Protection Regulation, as amended from time to time.

1. What are personal data and special categories of personal data?

Personal data means data relating to a natural person who has been or can be identified (“data subject”) such as your first name, surname, address and postal code, telephone number and e-mail address, etc.

Special categories of data are a subset of personal data and may include data such as race, origin, religion, sexual orientation, medical and health data, as well as trade union membership.

2. What kind of personal data do we collect and maintain and why do we do it?

2.1    General

We collect your personal data to provide services to you and/or receive services from you.

The personal data that we may ask you for, includes your contact details (your first name, surname, telephone number and e-mail address) and identification data (such as your driver’s license or passport details). If we collect special categories of data about you, we will ask for your explicit consent and inform you of the purpose of this processing.

We may also ask you to provide us with data from time to time, such as reporting a problem with our products or services, filling out surveys, questionnaires and feedback forms that we use to monitor quality and research purposes.

2.2 Legislative and regulatory requirements

We may also collect your personal data to comply with legal and regulatory requirements.

3. What happens if you do not provide us with this data?

It is your right not to provide us with any information and not to be identified. However, if you choose not to provide the personal data we request or not to be identified, we may not be able to provide you with the products or services or information you need.

4. How do we collect your personal data?

As a rule, we collect personal data directly from you (unless you have given your consent). We collect the personal data you provide to us electronically, including information you have provided to us through the use of our website, during telephone calls with our representatives, during the delivery and management of our products or services to you, as well as in paper or other correspondence, in writing or electronically, completed by you.

If we collect personal data about you from third parties, we will inform you and, if necessary, we will necessarily obtain your consent to such processing.

If we receive personal data about you, which we have not requested and which is not relevant to the provision of our products or services or the receipt of services by you, we will destroy or anonymize the data, unless its retention is required by Greek law.

Every time you visit our website ( a cookie will be sent to your device. This is a small information file that is stored on your hard drive and informs us of your computer’s access to our website. The cookie will not be able to identify you. If you do not want to use cookies, you can either select the field “I do not agree” that appears to you as a pop-up window when you are on our website or set your browser to reject them. We use cookies from our website for statistical purposes.

Acqua Source uses Google Analytics or similar tools to obtain trend information about user interactions with our website, for system administration purposes, identify problems and improve the website. Google Analytics uses first-party cookies to report on visitor interactions. These cookies are used to store non-personally identifiable information, such as the time at which the visit was made, the previous visit of the visitor to the site, as well as the website that referred the visitor to the website. For more information about Google Analytics and links to the Google Privacy Policy, as well as an opt-out tool for Google Analytics, go to the section.

Each time you use our website, you have the option to choose whether or not you agree to Acqua Source being able to place the above types of cookies on your device.

At the same time, you have the option to choose a setting in your browser that will allow cookies to be stored by consent. If you want to accept only Acqua Source cookies, but not cookies from our service providers and partners, you can select the “Block cookies of other sites” setting in your browser. Normally, a screen will appear via the “Help” function in the browser’s menu list, which will inform you about how to reject new cookies and disable those you have already received.

Links to our website

Our website may contain links to third-party websites. The terms of this Acqua Source privacy  statement may not apply  to external websites. If you would like to know how a third party handles your personal data, you will need to obtain a copy of the Privacy Statement.

5. How your personal data is used

Your personal data is collected so that we can: comply with the law, including doing anything that is required or permitted by law to do, manage the relationship with you, resolve any legal and/or commercial complaints or issues, facilitate our business activities, including perform other functions and activities related to the activities of Acqua Source and improve our services. In addition, if you have specifically agreed to this, we may inform you of our products and services, as well as of third-party products that may be of interest to you.In general, we do not use or share your data for purposes other than those set out in this Privacy Statement or for a purpose disclosed to you for which you have consented.

6. Do we share information with third parties?

We may share or share your personal data for any of the aforementioned reasons with third parties, such as: our companies, agents, external consultants and external service providers and contractors (such as any mailing provider, commercial agent or support services), government agencies such as law enforcement, regulatory and dispute resolution bodies (or any other body in which  disclosure is required by law or order of a court/court order) and any other person or entity to which disclosure by you is permitted.

We do not share special categories of data about you with any person or entity other than: our relevant corporate bodies, our employees and employees of our companies, governmental or regulatory authorities (including law enforcement bodies and courts), where required or permitted by law, and any other person as permitted by law.

When we share your data with third parties, we take all reasonable steps to ensure that these third parties are bound by obligations of confidentiality and confidentiality with regard to the protection of your personal data. The notification shall be carried out in accordance with legal requirements, under which transfers are protected by data processing contracts, in order to ensure that the data are not processed for purposes other than those clearly defined, and to ensure appropriate security measures.

7. Do we share your personal data with recipients within the EU/EEA?

We do not share your personal data with organizations located outside the country in which we received your data (as applicable) without your written consent, except in the cases listed below or where disclosure is permitted or required by law or by a court order.

If your personal data is transferred outside the EU/EEA, Acqua Source ensures an adequate level of security by transferring it to countries approved by the European Commission as having an adequate level of protection.

8. Direct marketing and advertising use of your personal data;

Acqua Source may use your personal data to provide you with information about our services or products or those provided by third parties that we believe are of interest to you. With your specific consent, we may provide your personal data to third-party organizations for specific marketing purposes.

Based on the nature of our business relationship, we may want to refer to you as a point of reference for promoting our business to others. In these circumstances, we request your prior and specific consent and only share personal data for which you have consented.

You may at any time ask us not to communicate with you about products or services and not to share your data with others for this purpose by contacting us or, where necessary, by clicking on the “Delete” button that will appear in all promotional e-mail messages.

9. Storage and security of your personal data

We may keep your personal data in printed or electronic records. We have put in place safeguards, as required by law, to protect the personal data we hold against misuse, interference and loss, as well as unauthorized access, modification or disclosure. It includes a range of systems and communication security measures; as well as the secure storage of paper documents. In addition, access to personal data will be limited to those who have been authorized to access it.

We take reasonable steps to destroy or anonymize any personal data when it can no longer be used in accordance with the Privacy Statement.

10. How to access or correct your personal data

We take reasonable steps to ensure that the data we hold about you is accurate, up-to-date, complete and relevant when we use or share it. You should contact us if you think your personal data is incorrect.

If you have a question about this Privacy Statement or wish to access or otherwise correct your personal data, please contact us:

  • by email to [email protected]. The request for access must include a full description of the personal data requested. You have the right to access your data and to have them rectified if it is inaccurate, outdated and incomplete. You may also withdraw your consent to the processing of your personal data.

If you believe that the data, we hold about you is inaccurate, outdated, incomplete, irrelevant or misleading, you may request that it be corrected. If we are convinced that the data needs to be corrected, we will take reasonable steps to correct the data and notify you of the correction. We will correct your data and notify any other recipient of the information where we must do so in accordance with Danish data protection law.

There may be circumstances where we may need to refuse a request for correction. In some cases, you can request that we include a statement of the personal data for which you have requested correction.

You are not charged for accessing or correcting your data. There is only a charge for reasonable expenses incurred in processing and responding to your request for access, including photocopying, providing written reports, handling, and postage.

11. How to respond to your request

We notify you of receipt of your request within 5 working days of receipt thereof. We are committed to doing our best to process and respond to your request within 15 working days. If we are unable to serve your request, you will receive a written explanation of the reason and details of your possible actions; if you are not satisfied with our response.

12. Do you want to contact us anonymously?

You can of course contact us anonymously. However, if you choose not to be identified, our ability to provide the services or information you need is limited.

13. Can you complain about a privacy violation?

If you would like to inform us of any privacy breach, please contact the Group Data Protection Officer:

We do our best to resolve your complaint as soon as possible.

14. Need more information?

For more information on the protection of privacy in general, you can visit the website of the Hellenic Data Protection Authority at

15. Update our Privacy Statement

We   may review, amend or revise our Privacy Statement and the way in which we process personal data from time to time. We will publish the updated Privacy Statement on our website at Any revised terms will take effect from the date of dispatch.